For franchise & multi-site groups
Every location, checked the way a customer would.
For franchisors, franchisees and multi-site groups: we send each location a realistic inquiry — by form, email, live chat, WhatsApp or phone — score every reply on the same nine criteria and hand you the evidence, site by site.
Owner-authorized · human-led · evidence attached
The problem, in your words
- Head office pays for the leads. What happens at each location is a black box.
- Our best site and our worst site sell the same brand, and I can’t show the difference.
- A visit tells me how a location behaves when it knows we’re coming.
- I only hear about a slow reply when it turns into a one-star review.
Illustrative — not customer quotes
What we check
The inquiry, from the outside
- 01
Time to first reply on every channel each location offers, to the minute
- 02
Whether the quote matches your published price list and current offers
- 03
Follow-up over seven days — or the silence
- 04
Whether a next step is offered: a booking, a visit, a test drive, a call
- 05
Red flags: replies from personal numbers or addresses, pressure to move off-channel, discounts nobody authorized
- 06
Each location’s review profiles, swept for unanswered and policy-breaking reviews
What you receive
Evidence to act on
- IncludedA scored report for every locationPer channel, on nine criteria, with the screenshots, transcripts and timings attached.
- IncludedEvery site on the same scorecard, in one dashboardSalesWitness Multi sets each location up as its own audit target, so the numbers sit side by side.
- IncludedSalesWitness Certified, per siteEach location that meets the published standard gets its own certificate, badge and verification page. A site that falls short is never published.
- IncludedMonthly monitoring, if you want itOne audit per location every month across inquiry form, email inquiry, live chat and WhatsApp.
- On requestA per-location league tableYour sites ranked on the same scorecard, compiled for head office from the audit scores.
“On request” means we compile it by hand for your engagement from the same audit evidence — it is not a self-serve feature in the portal.
Legitimate by design
Written authorization, always
Every audit runs under written authorization — no authorization, no audit. In a franchise network, tell us who holds the right to authorize audits of each location (the franchisor, the franchisee or both) and we set it up that way before any location is contacted.
How pricing works
SalesWitness Multi: an instant quote from your number of sites
Pick how many locations, brands or service lines you have and SalesWitness Multi gives you an automated quote on the spot — a one-time audit or monthly monitoring, no sales call. Rolling out across a large network, or want the league table? Talk to us.
Do you audit franchise locations?
Yes. Each location is set up as its own audit target on SalesWitness Multi: its own channels, its own scores, its own evidence and — if it meets the standard — its own SalesWitness Certified certificate. Every audit runs under written authorization from whoever holds the right to give it.
Will a location know it’s being audited?
No. Inquiries are realistic and spread across the observation window, so you see how a real prospect is treated — not how a location behaves when head office is watching.
Can we compare locations?
Every location is scored on the same nine criteria, so the results line up. A ranked league table for head office is compiled on request.
What does it cost?
SalesWitness Multi is priced from how many sites you have, and the instant quote shows the figure before you commit. For a large network, talk to us.
See every location the way a customer does.
An instant quote takes about a minute. Or tell us about your network and we’ll set it up with you.