For agencies & B2B service firms
Prove the leads you generate are being handled.
For digital marketing, translation and recruitment agencies — and any B2B service firm. Use it on your own inbound, or on a client’s sales team, so the conversation moves from “the leads are no good” to what the evidence shows.
Owner-authorised · human-led · evidence attached
The problem, in your words
- My campaigns worked. The client’s team fumbled the leads — and I get the blame.
- The client says the leads are no good. I can’t see what happened after the form was submitted.
- We quote fast for a living, but I don’t know how fast we actually reply.
- Our consultants answer enquiries from their own inboxes. I can’t see what happens.
Illustrative — not customer quotes
What we check
The enquiry, from the outside
- 01
How the client’s team handles the leads your campaigns generate: first-reply time, accuracy, follow-up, next step
- 02
Your own inbound, the same way: enquiry form, email enquiry, live chat, WhatsApp and phone call
- 03
Every reply is scored on the same nine criteria: speed, whether it was answered at all, accuracy, personalisation, qualifying questions, follow-up, next step, tone and red flags.
- 04
Red flags: replies from personal addresses, pressure to move off-channel, discounts nobody authorised
What you receive
Evidence to act on
- IncludedA scored report you can put in front of a clientEvery channel, nine criteria, with the screenshots, transcripts and timings — evidence-led, never accusations.
- IncludedThe same audit on your own businessSample reports show what it looks like for a marketing agency, a translation agency and a recruitment agency.
- IncludedMonthly monitoringSalesWitness Watch repeats the audit every month and watches the review profiles every day.
- On requestPartner termsReferral or white-label reporting for your clients, agreed case by case.
“On request” means we compile it by hand for your engagement from the same audit evidence — it is not a self-serve feature in the portal.
Legitimate by design
Written authorisation, always
An audit of a client’s team runs under the written authorisation of the client’s owner — we don’t mystery-shop a business on someone else’s say-so. You can introduce it to the client as part of your reporting.
How pricing works
The same plans, or a partner arrangement
For your own business or one client: the SalesWitness Audit at $299 one-time, or SalesWitness Watch from $99 a month. Several clients, or a referral or white-label arrangement: talk to us.
Can we use this on our clients?
Yes, with the written authorisation of the client’s owner. The report shows what happened to the enquiries — timings, quotes, follow-up and next step — so you can talk about handling with evidence instead of opinion.
Do you offer white-label or referral terms?
We agree partner terms case by case — talk to us. There is no self-serve partner programme yet.
Can a translation or recruitment agency use it on itself?
Yes. There are sample reports for a translation agency, a recruitment agency and a marketing agency, so you can see exactly what you would receive.
Stop arguing about lead quality.
Put the evidence on the table — for your clients, or for your own inbox.